Returns & Exchanges Policy
We want you to be fully satisfied with your technical gear, which is why we offer a 30-day return window for all items in their original, unused condition with tags attached. Please note that for safety reasons, climbing hardware and ropes cannot be returned once they have left our facility.
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.
Pack Your Gear
Securely place the items in their original packaging, ensuring all technical manuals, tags, and accessories are included to qualify for a full refund.
Ship It Back
Affix the prepaid label to your package and drop it off at any authorized shipping carrier location; keep your tracking number for reference.
Inspection and Refund
Once our technicians verify the condition of the gear, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing